Refund policy

Thank you for shopping with us at Royal Mahjong. We are committed to providing you with high‑quality products and excellent customer service.

General Policy

Once an order has been placed, it cannot be canceled or refunded. Returns and exchanges are only accepted in cases where items arrive damaged, defective, incorrect, or are confirmed lost in transit. We take great care in packaging and handling your orders, but we understand that unexpected issues can occur and will work with you to resolve them promptly.

Product Images

Our product photos are enhanced for clarity by adjusting backgrounds and lighting to best showcase details. Please note that slight variations in color may occur due to screen settings, and returns cannot be accepted for color differences alone.

Damages & Issues

  • Please inspect your order upon delivery.

  • If your item is defective, damaged, or incorrect, contact us within 7 days of receipt at royalmahjongok@gmail.com.

  • To be eligible for a return, items must be unused, in their original condition and packaging, with tags attached, and accompanied by proof of purchase.

  • Items returned without prior approval will not be accepted.

To start a return, you can contact us at royalmahjongok@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS] Please provide detailed information about the damage, along with supporting photographs. 

Our return window is 30 days from the date of delivery.

Lost in Transit

If your order has not arrived within the expected timeframe, please contact us. We will investigate with the shipping carrier. If the carrier confirms the package is lost, you may choose between a replacement (if available) or a refund.

Refunds

  • Once your return is received and inspected, we will notify you of approval or denial.

  • Approved refunds will be issued to your original payment method within 10 business days.

  • Please allow additional time for your bank or card issuer to process the refund.

  • If more than 15 business days have passed since approval, contact us at royalmahjongok@gmail.com.

Contact Us

For any questions or assistance regarding this policy, please reach out to our customer support team at royalmahjongok@gmail.com.

Policy Updates

This policy may be updated from time to time without prior notice. We encourage you to review it periodically.

Thank you for your understanding and support. We appreciate your business and look forward to serving you again at Royal Mahjong.